Shipping policy

Thank you for visiting and shopping with Maison Aurel. The following terms and conditions constitute our Shipping Policy.

Processing Time

• Orders are processed within 1–3 business days after your confirmation email.
• A tracking number will be emailed to you once your order has shipped.

Estimated Delivery Time

• Standard shipping typically takes 5–8 business days, depending on your location.
• Delivery times may vary due to high demand, holidays, or customs delays. 

Tracking Your Order

• Once shipped, you’ll receive an email with tracking details.
• Please allow 1–3 business days for tracking to activate.

Delays & Exceptions

• If your order hasn't arrived within 12 business days, please contact us at infomaisonaurel@gmail.com and we’ll be happy to assist.

Exchanges & Returns

• To exchange a product, please contact our customer service team.
• Shipping times for exchanged items may vary depending on your location.